I am not receiving email submissions.

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    neraviola
    Asked on September 16, 2015 at 11:46 AM

    I have checked the bounce list and everything seems to be ok. The submission appears on the excel list.

    I also tried to different email adresses, so the problem is not on the recipient.

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    Jeanette
    Answered on September 16, 2015 at 12:12 PM

    I just checked your form and in fact, the Notification 2 is using a custom sender email address, which can be the problem. I would suggest you to change the sender email to noreply@jotform.com or noreply@formresponse.com

    Otherwise, you might need to apply this workaround:

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

     

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    Jeanette
    Answered on September 16, 2015 at 12:53 PM

    Our developers have informed us that the problem is now solved, please accept our apologies for the inconveniences, the emails that were missing should arrive soon to your inbox.

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    neraviola
    Answered on September 16, 2015 at 01:47 PM
    Thank you!
    Enviat des del meu iPhone
    El 16/09/2015, a les 12:51, JotForm Support Forum va escriure:
    A new response has been received:
    Answered by Jeanette
    Our developers have informed us that the problem is now solved, please accept our apologies for the inconveniences, the emails that were missing should arrive soon to your inbox.

    View this thread on browser »Unsubscribe Thread1442422438
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    david
    Answered on September 16, 2015 at 03:31 PM

    You are very welcome.  If you have any further issues with your notifications, let us know and we will be happy to have another look.