- Daniele BlissAsked on September 16, 2015 at 11:50 AM
I have customers that are filling out my form, and they say that at the end when they put the security code in, it is timing out and they're getting an error message. I would appreciate it if this is fixed asap.
- JotForm SupportdavidAnswered on September 16, 2015 at 02:18 PM
I cloned your form to test it and I was redirected to PayPal without issue:
I am hesitant to send submissions through your copy for testing, since it would cause incomplete payments to show in your submission data. Try replacing your reCaptcha widget with a new one to see if an updated widget will allow the form to submit. If it does not, let us know and we can send some test submissions through your copy to make sure things are working as they should.