What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Customer are notifying me that the form is timing out at the end.

    Asked by Daniele Bliss on September 16, 2015 at 11:50 AM

    I have customers that are filling out my form, and they say that at the end when they put the security code in, it is timing out and they're getting an error message. I would appreciate it if this is fixed asap.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on September 16, 2015 at 02:18 PM


    I cloned your form to test it and I was redirected to PayPal without issue:

    I am hesitant to send submissions through your copy for testing, since it would cause incomplete payments to show in your submission data.  Try replacing your reCaptcha widget with a new one to see if an updated widget will allow the form to submit.  If it does not, let us know and we can send some test submissions through your copy to make sure things are working as they should.