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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails not going through

    Asked by LearningDevRRHS on September 16, 2015 at 12:32 PM

    Hi there,

    I have emails set up, and have tested the form and even submitted a few test submissions, but no email is going through. Is there some issues with the servers?




    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on September 16, 2015 at 01:21 PM

    We are truly sorry about this. The problem is fixed now.

    The emails that were missing should arrive later on.

    If for some reason the emails still do not come, I would recommend to double check that no fields are missing or set to "Please select" in the email notification settings.

     And check if the email address is not in our bounce list:


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    Answered by Impacct on September 16, 2015 at 01:25 PM


    Why have there been so many issues lately? E-mails have suddenly stopping working multiple times in the past couple of weeks. My users & I are losing faith in the stability of the system. What assurance do we have this will not keep happening?

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    Answered by Ben on September 16, 2015 at 03:17 PM

    Our developers are making some updates to the system as you have most likely seen so far, and as such there are some bugs that do happen to pop out.

    However as you have seen so far we have added a lot of new features and fixed any such bugs right away, this being one of them - a bug, not caused by a change on our system, but still a bug that started affecting some of our users.

    We do apologize for any inconvenience that this might have caused, but as always, we will do our best to make sure that the system gets upgraded and gives you many features, while in the same time, if any bugs do happen to show up uninvited, we will deal with them as so far, in a swift manner :)