What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded and my account still shows free

    Asked by marlintuna on January 05, 2012 at 05:23 PM

    I upgraded my account for my friend's business Swordfish Signs and my account still shows free. Not sure where to start or who to contact in billing. Thanks,

    Rob Mailly

    lat32rob@msn.com or Sportfish San Diego

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    JotForm Support

    Answered by idarktech on January 05, 2012 at 07:32 PM

    Hi Rob,

    Sorry to hear about that. For verification purposes, may I ask the order reference # that you've received when you submitted your payment?

    We'll await your response so that we can further assist you. Thank you so much!