What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am not receiving order notifications to my email address

    Asked by thediplomaman on September 16, 2015 at 03:26 PM

    I am not receiving my JotForm order form at my email address... how can I rectify this?

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    Answered by Ben on September 16, 2015 at 04:38 PM

    I checked the email that is under the account that you are contacting us from and I do not see any forms in this account, but I do see that there were successful email notifications sent from 2 forms within TenaciousToad account.

    There were some issues at one point today so I presume that there might have been an issue with the email at that time, but if so, it has been already resolved, so I would like to ask you to please try to make new submissions and see if you are receiving the email notifications or not.

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    Answered by thediplomaman on September 16, 2015 at 05:47 PM
    Thanks for the response Ben.
    I just sent another test entitled 'Test2' and have not received a notifier.
    Could I impose on you to into our TenaciousToad account and add this
    email address to the list for those to receive a notifier of submissions?
    Please advise if this request can be honoured.
    Thank you,
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 16, 2015 at 11:51 PM



    I checked the form - http://www.jotformpro.com/form/50477490775971 - Notification email setup and I noticed that the Email is conditionally being sent. However, the conditions are now deprecated or the fields used for the conditions is no longer available.


    You will need to fix the condition setup to the form for the Notification Email to work or you can remove the deprecated conditions.


    Do let us know if you need further assistance.