What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Office 365 group email not receiving the form email

    Asked by 3050forms on September 16, 2015 at 04:59 PM

    unable to send email to group address on office 365 - please advise.

     

     

    Page URL:
    allforms

    office email not working email office 365
  • Profile Image
    JotForm Support

    Answered by Welvin on September 16, 2015 at 06:32 PM

    I'm sorry, but I cannot test this out with Office 365. They're asking for payment.

    Would you mind checking if somehow the email is blocked or being filtered as spam? How about adding noreply@jotform.com or noreply@formresponse.com to the contact list settings of the group email? If adding a contact is possible in the group email, please do and test the form again.

    We're sending out the tests to the email in your last form ID so the problem might be related to the group email settings.

    You can check the email logs in your account by following the steps from this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    Thanks

  • Profile Image

    Answered by 3050forms on September 17, 2015 at 10:14 AM

    I added noreply@jotform.com to the group but that did not help. Email logs show status as sent.

  • Profile Image
    JotForm Support

    Answered by Welvin on September 17, 2015 at 12:14 PM

    I have forwarded this thread to our developers to see if they can check this to our backend. If there are updates, you should know it in this thread.

    For now, please try using the individual email address in the settings. You can add multiple emails, up to 10 per settings in the form. 

    http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients 

    Thanks