What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by mwatson on January 06, 2012 at 12:22 AM

    I want to downgrade my subscription from premium to basic (free). How do I downgrade?


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    JotForm Support

    Answered by idarktech on January 06, 2012 at 01:37 AM


    I have now cancelled your subscription for you. You will not be charged again. Your account will stay Premium until the paid period expires which is on January 25, 2012.

    Your forms and data will not be affected in any way when your account downgraded to a free one. 

    Feel free to resubscribe anytime you wish. Thank you for using JotForm and have a great day!

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    Answered by sjoko on January 06, 2012 at 08:54 AM

    Hey, just want to change bank numbers or credit card, can not find anywhere to change it

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    Answered by gori-mathew on April 19, 2012 at 03:00 AM

    If You have made your payment using our payment gateway, Plimus, you can change your credit card info by logging into your Plimus account. You will need to find out your Plimus username (a long string of numbers - not your JotForm username) from the original plimus email you received when you first paid for JotForm, then enter it on the link below and enter the email address used in email.

    That will reset your password and you can then login there to change your Credit Card details.  If you cannot do that, you can re-subscribe your account when it expires.\

    If you have used Paypal, you will have to login to your Paypal account and change your account information there.

    If you have other questions or concerns, please let us know.

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    Answered by siaatip on July 05, 2012 at 10:05 AM

    I want to downgrade from premium to basic. I click on the button for downgrade but nothing happen. Please can you provide?




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    Answered by pinoytech on July 05, 2012 at 10:53 AM

    @ siaatip,

    I have answered already your request on your thread. Please take a look at here: http://www.jotform.com/answers/111610-Dowmgrade?entrymessage=10732640770

    Thank you!