What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Getting double registry submissions when free product is selected

    Asked by dsalter79 on September 17, 2015 at 11:05 AM

    I have been using Jotform for several years. I noticed all of the sudden when someone fills our form out that assigns them a registration number, I am getting 2 registrations. Example; I will get 2 emails from the same person one with #6001 and the other with #6002. I did a test thinking maybe they were hitting the submit button twice but I also got 2 emails with 2 numbers.

    Please help! I have not changed anything on our site or jotform. 

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    Answered by dsalter79 on September 17, 2015 at 11:12 AM

    Alright I think it may be an issue with the jotform plugin for wordpress. I embedded code and it seems to be working now. 

    Anyone else experience similar issues?

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    JotForm Support

    Answered by Welvin on September 17, 2015 at 03:34 PM

    Our apologies. The problem is related to the free product. When it's selected, you'll get a duplicate submission.

    I have now forwarded this thread to our developers. If there are updates, you should know it in this thread.

    Thank you for reporting.

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    JotForm Support

    Answered by NeilVicente on September 19, 2015 at 08:12 AM


    We are happy to inform you that this issue has been resolved. Your PayPal-integrated forms should no longer generate duplicate submissions when the item total is zero.

    We hope you like this update. Please feel free to contact us again if you have any other questions, concerns, or suggestions.