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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    US Timezone Picker Widget: Not working or displaying anything on the dropdown list

    Asked by fro8888 on September 17, 2015 at 01:55 PM

    The US Time Zone Picker is no longer showing anything in the drop down. Help!

    It used to work and now it doesn't and I don't want to lose my present data that I have recorded from that.

    Page URL:
    http://form.jotform.us/form/50785921014150

    time zone in drop and work
  • Profile Image
    JotForm Support

    Answered by david on September 17, 2015 at 06:18 PM

    Hi,

    I checked your form and the dropdown appears to be working on my end:

    I checked in a few different browsers, each one I was able to use the dropdown without issue.  Are you still having trouble with it or is there something else that is not working properly?  Let us know and we will be happy to have another look.

  • Profile Image

    Answered by fro8888 on September 17, 2015 at 06:23 PM

    It works because I deleted the element and manually added it. 

    Try using the US Timezone Picker widget in a form. I just tried adding it again and it fails.

    Try viewing my form again and you'll know what I'm talking about.

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    JotForm Support

    Answered by Charlie on September 18, 2015 at 04:07 AM

    Hi,

    I was able to replicate the problem, here's a cloned form for testing and demo purposes: http://form.jotformpro.com/form/52601788780968.

     

    I will forward this to our widget to have it checked and fixed. We will update you on this thread as soon as the problem has been resolved. For the meantime, would it be possible to use the Timezone Picker widget instead, it's a different widget from the one that has the problem.

    Apologies for the inconvenience. 

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    JotForm Support

    Answered by TitusN on October 07, 2015 at 07:44 AM

    Our sincere apologies - the widget is now fixed - please test http://form.jotformpro.com/form/52601788780968

    Let us know if you run into any issue. 

    Thanks!

  • Profile Image
    JotForm Support

    Answered by TitusN on October 07, 2015 at 07:45 AM

    Our sincere apologies - the widget is now fixed - please test http://form.jotformpro.com/form/52601788780968

    Let us know if you run into any issue. 

    Thanks!

  • Profile Image
    JotForm Support

    Answered by TitusN on October 07, 2015 at 07:45 AM

    Our sincere apologies - the widget is now fixed - please test http://form.jotformpro.com/form/52601788780968

    Let us know if you run into any issue. 

    Thanks!

  • Profile Image

    Answered by fro8888 on October 07, 2015 at 11:21 AM

    Cool. Thanks!

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    JotForm Support

    Answered by david on October 07, 2015 at 12:27 PM

    You are very welcome!  If there the anything else we can assist you with, let us know and we will be happy to help.