Why aren't the documents being forwarded to my email address?

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    Asked on September 17, 2015 at 02:58 PM

    The documents that arrive are supposed to be forwarded to my email address and that is not happening. When I try to print the documents off the website, they do not print properly and are not readable.

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    Answered on September 17, 2015 at 08:31 PM

    What is the form? May you be referring to this form: https://www.jotform.com/form/10605543228 ? I see i'ts not properly setup, sender name is missing:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender/


    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com