What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why aren't the documents being forwarded to my email address?

    Asked by TRIPRG on September 17, 2015 at 02:58 PM

    The documents that arrive are supposed to be forwarded to my email address and that is not happening. When I try to print the documents off the website, they do not print properly and are not readable.

    forwarded email print and
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    JotForm Support

    Answered by BDAVID on September 17, 2015 at 08:31 PM

    What is the form? May you be referring to this form: https://www.jotform.com/form/10605543228 ? I see i'ts not properly setup, sender name is missing:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender/

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com