What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I get the upload tool to work for my needs?

    Asked by Texasburlesquepeepshow on September 17, 2015 at 03:16 PM

    I have tried to add the upload file option to my forms and whether it's music files, or photo files, the upload option just isn't working and rejects the form! Should the settings be looked at when adding this option? 


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    Answered by victor on September 17, 2015 at 06:41 PM


    Please verify that the file extension is enabled. You may add or remove all the file extension you require.

    I also recommend you verify the file size limit.

    Hope this helps.