Prepopulate name and email in the form when a purchase made from my shopify website

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    curvigirl
    Asked on September 17, 2015 at 03:46 PM
  • Profile Image
    Chriistian
    Answered on September 17, 2015 at 10:54 PM

    Hi,

     

    If you want to embed your form to your Shopify, you can check this article for instructions on how to do this: Adding Form to Shopify Store Frontpage. If you are referring to a different concern, please provide us further details regarding the issue so we can further check?

     

    Do let us know if you need further assistance.

    Regards.

  • Profile Image
    curvigirl
    Answered on September 17, 2015 at 11:47 PM
    Hi Chriistian,
    I've managed to embed the form just fine. I'm trying to have it such that
    the form is sent in the order confirmation email after purchase, however
    because it will be after purchase I don't want the customer to have to
    enter their information (name and email) again. Is there a way to have the
    form pick this up from the checkout info?
    Erika
    ...
  • Profile Image
    Chriistian
    Answered on September 18, 2015 at 01:46 AM

    Hi,

     

    Can you give us the link to your shopify page so we check? If you want your customers to receive an email after submitting to the form you can set up an auto-responder. To set up an auto-responder, you can follow the guide: Creating a Form Autoresponder.

     

    Regards.

  • Profile Image
    curvigirl
    Answered on September 18, 2015 at 11:47 AM
    Hi Christian,
    Is there a number I can call to speak to someone? What you're suggesting
    isn't what I'm looking to do.
    I want the customers name and email to *already be attached to/associated
    with the form by the time they get it. The link would come to them in the
    confirmation of purchase email, which they then enter their measurements in
    for sizing.
    Thank you,
    Erika
    [image: Curvigirl]

    [image: WebsiteGB]

    [image: email] [image: Facebook button]

    ...
  • Profile Image
    Kiran
    Answered on September 18, 2015 at 02:55 PM

    I understand that you want to pre-populate customer's name and email in the form link which will be sent on a confirmation email. This can be achieved by adding the information to the URL parameters. Please refer to the guide below that can help you with this.

    http://www.jotform.com/help/71-Prepopulating-fields-to-your-JotForm-via-URL-parameters

    You may need to change the information to be filled with the variables pulled from the Shopify website.

    Hope this information helps. Let us know if you need any further assistance.

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    Kiran
    Answered on September 18, 2015 at 02:56 PM

    Unfortunately, we are not offering any telephone support at the moment. This support forum is our primary support. Please be noted that your questions shall be answered in a timely manner. 

    Thanks!

  • Profile Image
    curvigirl
    Answered on September 18, 2015 at 06:47 PM
    Thank you so much! I'll give this a try and let you know if I have any
    questions.
    [image: Curvigirl]

    [image: WebsiteGB]

    [image: email] [image: Facebook button]

    ...
  • Profile Image
    Chriistian
    Answered on September 18, 2015 at 09:08 PM

    On behalf of my colleague, Kiran, you are welcome. If you have further questions please feel free to contact us again.

  • Profile Image
    Chriistian
    Answered on September 18, 2015 at 09:08 PM

    On behalf of my colleague, Kiran, you are welcome. If you have further questions please feel free to contact us again.

  • Profile Image
    Chriistian
    Answered on September 18, 2015 at 09:08 PM

    On behalf of my colleague, Kiran, you are welcome. If you have further questions please feel free to contact us again.