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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    set form submission limit, but can't undo it

    Asked by TJCApaches on September 17, 2015 at 04:18 PM

    I set a form submission limit of 27 on one of our forms. It was showing as full, but then when we tried to go back and increase the form submission limit, the form still shows as full. 

    Page URL:
    http://www.jotform.com//?formID=51536361451956

    submission limit
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 17, 2015 at 11:17 PM

    I can see you have increased the number to 50, if you want to completely reset it, simply leave that field blank.

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    Answered by TJCApaches on September 18, 2015 at 09:35 AM

    I figured it out. Apparently the form was also disabled in addition to the submission limit. Not sure if Jotform does that automatically or what. So, even if I left the submission limit blank or increased it, the form still did not work. Once I manually reenabled the form again, it worked. 

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    JotForm Support

    Answered by david on September 18, 2015 at 12:46 PM

    Hi,

    The form is indeed automatically set to disabled when the limit is reached.  This is how the form prevents further submissions.  Whenever the limit is reached, the form would need to be manually enabled once again to function.

    If you have any further questions, let us know and we will be happy to help.