What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
On JotForm, you can complete your incomplete submissions, but if the transaction is interrupted somehow, this action doesn't complete the transaction. It is only complete your submission on JotForm.
To complete pending submissions,
1) Select your Form and click the "Submissions" menu above.
3) On the form's submissions page, you will see an "Incomplete Payments" button just below the title of your form.
4) Clicking the Incomplete Payments link will open the list of pending submissions on your form. You may choose to either "Delete", view "Details" of, or complete this submission. sad
But, as I've mentioned, this action doesn't complete the transaction. To make sure the payments are received, cross check the transactions on PayPal.
If anything stays blurry, please feel free to contact us.