how to complete a pending submission

  • whitfield2505
    Asked on September 17, 2015 at 9:12 PM
  • mert JotForm UI Developer
    Replied on September 18, 2015 at 5:01 AM

    Hi,

    On JotForm, you can complete your incomplete submissions, but if the transaction is interrupted somehow, this action doesn't complete the transaction. It is only complete your submission on JotForm.

     

    To complete pending submissions, 

    1) Select your Form and click the "Submissions" menu above.

    how to complete a pending submission Image 1 Screenshot 40

     

    3) On the form's submissions page, you will see an "Incomplete Payments" button just below the title of your form.

    how to complete a pending submission Image 2 Screenshot 51

     

    4) Clicking the Incomplete Payments link will open the list of pending submissions on your form. You may choose to either "Delete", view "Details" of, or complete this submission. sad

    how to complete a pending submission Image 3 Screenshot 62

     

     

    But, as I've mentioned, this action doesn't complete the transaction. To make sure the payments  are received, cross check the transactions on PayPal.

     

    If anything stays blurry, please feel free to contact us.

    Thanks.