What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    delays in receiving submissions

    Asked by IainMungall on September 18, 2015 at 03:10 AM

    I have had complaints from some of my committee saying that there is a delay in getting email submissions, one was over 18hrs.

    I have got two in the Jotform inbox, they were submitted last night at approx 19.00 but they have not been received yet. Why?

  • Profile Image

    Answered by Boris on September 18, 2015 at 09:53 AM

    I have checked your recent email history, and I did not notice anything wrong with the emails that were being sent.

    I can see that you had submissions to your form 50404619834354 (Contact Membership Secretary), as well as to form 50483366956365 (Upload Form - Upload Boot Sale Image), and 4 other forms yesterday.

    According to our mailing logs, all emails from these submissions were sent successfully. If you haven't received one of them, could you please let us know from which form and which submission was not received on your email, and we will be happy to look into the issue further.

    When it comes to a delayed receiving of your emails earlier, our developers were testing our capabilities for switching between datacenters two days ago, which may have caused some emails to be sent with a little delay. However, the emails should have been sent by now, as the switch was long since completed.

    I hope this helps. Please let us know if you are missing some notification emails, and we will be happy to take a closer look into its associated form and submission to see why the email may not have been sent. I would also ask you to please check your spam folder, just in case the email may have landed there. Thank you.