What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot connect to the API. It started this morning

    Asked by tfn on September 18, 2015 at 07:26 AM

    Hello I am unable to connect to Jotform through the python api. I keep getting a Certificate Error which is: hostname 'api.jotform.com' doesn't match either of 'submit.jotform.com', 'www.submit.jotform.com'.


    Also when i try and view the api docs in browser at https://api.jotform.com/docs/ I keep getting 

    Your connection is not private

    Attackers might be trying to steal your information from api.jotform.com (for example, passwords, messages, or credit cards).



    Subject: submit.jotform.com

    Issuer: COMODO RSA Domain Validation Secure Server CA

    Expires on: Jan 20, 2020

    Current date: Sep 18, 2015


    It is extremely important that I find a fix for this please and thanks!

    Page URL:

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    Answered by tfn on September 18, 2015 at 07:42 AM

    Ok I have access again thanks for whatever you guys did!

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    JotForm Support Manager

    Answered by Jeanette on September 18, 2015 at 12:12 PM

    Thank you for confirming that the problem was fixed in your end.