What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Payment

    Asked by Candice Edmund on January 06, 2012 at 12:52 PM

    I obviously had two accounts that I was paying for for the last year or two but I was actually using only one.  Well, for some reason, you guys cancelled both of them...

    User Names are tealightfulparties and tealightfulparties@yahoo.com


    The account that should be active is tealightfulparties BUT i just made a payment for tealightfulparties@yahoo.com


    Please make sure that payment is applied to tealightfulparties and NOT tealightfulparties@yahoo.com and that I am ale to use the upgraded service.  Thank you!

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    JotForm Support

    Answered by Mike_T on January 06, 2012 at 06:32 PM

    As we can see, you have paid for correct account tealightfulparties.

    Thank you very much for using our services!

    Please feel free to contact us if you need any further assistance. We will be happy to help you.