What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    i cant remember my login info

    Asked by brittany Kelley  on September 18, 2015 at 04:34 PM

    I ant remember my login info and need to edit a form I have on my site

    Page URL:
    www.djbradymobileent.com

    login info cant remember site and
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 18, 2015 at 10:49 PM

    Hi,

     

    You can retrieve your account by using the Forgot Password feature of JotForm. After you have changed the password of your account, you can now login with the new login information.

     

    Do let us know if you need further assistance.

    Regards.

  • Profile Image

    Answered by brittany  on September 20, 2015 at 06:14 PM

    is there a way for you to figure out my username-- I'm not sure if I created the "form" as a "guest" or what is wrong... but no matter what I reset or do--nothing comes to my email..I CANT FIGURE OUT MY Login INFO used for my site www.djbradymobileent.com

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    JotForm Support

    Answered by Chriistian on September 20, 2015 at 10:32 PM

    Hi Brittany,

     

    Please provide us the link of the form you have created so we can check the account of the owner of the form. I did check our database on account that is associated to your email address bkelleybgr@gmail.com and it is associated to the account with username djbradymobileent. However, there is no forms created by the account. 

     

    We will wait for your response.

    Regards.

  • Profile Image

    Answered by brittany kelley  on September 20, 2015 at 10:48 PM

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    JotForm Support

    Answered by Chriistian on September 21, 2015 at 12:04 AM

    Hi,

     

    The form in the attached screenshot you have provided is owned by account username BKELLEYBGR and the email associated to it is BKELLEYBGR@GMAIL.VOM. It seems that you have misspelled your email address in your account BKELLEYBGR. Since you have already registered to us with the email address bkelleybgr@gmail.com we cannot easily change the account's email address for the BKELLEYBGR. We have two options to fix this:

    1. Delete djbradymobileent then change the email address for BKELLEYBGR. If you want this option, please reply to this thread login to your account  djbradymobileent and request to delete the account.

     

    2. We can transfer the forms from your account BKELLEYBGR to your other account djbradymobileent.

     

    We will wait for your response.
    Regards.

  • Profile Image

    Answered by djbradymobileent on September 21, 2015 at 12:19 AM

    2. We can transfer the forms from your account BKELLEYBGR to your other account djbradymobileent.

     

    Option 2 seems to be the easiest! thank you so very much - I apologize for the confusion

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 21, 2015 at 01:25 AM

    Hi,

     

    I have moved the forms from your account BKELLEYBGR to djbradymobileent as you requested. Your forms will now be accessible on your account djbradymobileent.

     

    Do let us know if you need further assistance.

    Regards.