What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Client details being registered into the back-end of our site

    Asked by Jenna on September 19, 2015 at 06:27 AM

    Hi,

    Thank you for your help and responses with regards to my client survey and our site.  Just one last problem that I am experiencing.  This now works completely but does not register in the back-end of our site.  So basically, customers do not have details in our site.

    Can you help please?

    Many thanks,

    Jenna

    site end client details
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    JotForm Support

    Answered by Boris on September 20, 2015 at 02:32 AM

    Jenna, you can forward submission data directly to your website or your database. Please take a look at our following guide:

    How to send Submissions to Your MySQL Database Using PHP

    Alternatively to the above, you can Send POST Data From JotForm Using PHP in Custom Thank You Page.

    This will enable you to set up forwarding of your submission data directly to your website when a submission occurs. I hope this helps.

    Please let us know if you need further assistance, and we will be happy to help.

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    Answered by Enzohair on September 20, 2015 at 10:47 PM
    Hi Boris,

    I am sorry but this doesn’t appear to be working for me. Also, using the other way, my setup and embed isn’t set up in the same way on my page.

    Can you talk me through this further perhaps?

    Many thanks,


    Jenna Barratt-Elloway
    Enzohair - Visit our store!
    p: 0800 652562 | e: info@enzohair.co.nz
    w: www.enzohairproducts.com | a:PO BOX 1598, Queenstown, 9300





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    JotForm Support

    Answered by Charlie on September 21, 2015 at 09:38 AM

    Hi,

    I'm not sure if I understand you correctly.

    If you would like to send the submission data in your own back end, let's say a MySQL database server, that should be possible by enabling Send POST data and a PHP script to handle them after submission, it is discussed in this guide: http://www.jotform.com/help/126-How-to-send-Submissions-to-Your-MySQL-Database-Using-PHP 

    You can also use WebHooks run a PHP script after submission, here's a guide about that: http://www.jotform.com/help/245-How-to-Setup-Webhook-with-JotForm 

    To have a basic understanding of the PHP forms, you can also check this quick guide: http://www.jotform.com/help/237-PHP-Forms-Explained 

    To set this up, you might need to hire a developer or the one who setup your backend to catch the POST Data sent by the form.

    If you are still having problems, please do provide us more details of your current setup and if you are getting error messages.

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    Answered by Enzohair on October 06, 2015 at 08:47 PM
    Hi,

    The first part of on these instructions doesn’t appear to work for me:

    http://www.jotform.com/help/51-How-to-Post-Submission-Data-to-Thank-You-Page

    I cannot get to this part for some reason:

    Set this URL http://www.jotform.com/show-post-data/ as your form Custom Thank you URL. To do that,
    a. Click Setup & Embed
    b. Click Thank You
    c. Choose Custom URL and paste the URL above on the box.
    If I click on Thank you – it just brings up a pop up box on the right hand side - http://www.jotform.com//?formID=52568574343867.

    There’s no setup and embed for me to click on. Do you have an instructional video?

    I have also tried using the webhook but this doesn’t appear to be working either.

    Many thanks,
    Jenna


    Jenna Barratt-Elloway
    Enzohair - Visit our store!
    p: 0800 652562 | e: info@enzohair.co.nz
    w: www.enzohairproducts.com | a:PO BOX 1598, Queenstown, 9300





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    JotForm Support

    Answered by Charlie on October 07, 2015 at 02:36 AM

    Hi Jenna,

    The POST Data option and the URL http://www.jotform.com/show-post-data/ to test and get the correct PHP tags are working in my end.

    Here's my test form, you can fill it out and see the output: http://form.jotformpro.com/form/52791174989978 

    Here's a screencast:

    This is my options, I enabled the "Send POST" in preferences:

    Here's the "Thank You" option, I'm using this URL (http://www.jotform.com/show-post-data/) to get my PHP tags. Our developers are currently working on a new interface for the form builder, so the guides may not exactly show the exact options, but the process should still be the same, apologies. Here's a screencast that you can follow on how to setup the custom URL

     

     

    Regarding Webhook, the advantage on that is that you are not really navigated to the URL where your PHP script is located, BUT it will run the script silently and you will still be navigated to the "Thank You" page that you setup.

    I hope that helps. Please do let us know if you still need assistance on this.

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    Answered by Enzohair on October 07, 2015 at 06:45 PM

    Hi,

    I have completed the first part of this but unfortunately, I do not see directions on this screenshot below you have included? I am not a web developer so this is all foreign to me and trying to work it out as I go along!

    Many thanks



    Jenna Barratt-Elloway
    Enzohair - Visit our store!
    p: 0800 652562 | e: info@enzohair.co.nz
    w: www.enzohairproducts.com | a:PO BOX 1598, Queenstown, 9300





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    Answered by Sammy on October 08, 2015 at 07:07 AM

    The second form involves setting the for to redirect to a custom PHP page where the form data can be picked and submitted to the back end database.

    This will require custom code by one of you developers to achieve the submissions and saving process.

    To set the custom code refer to the following screenshots for the highlights

    Next enter the URL you want the form to be redirected to, this will be pointing to a PHP file.

    You can refer to this guide on how to pick data posted to the PHP page and save it to you back-end database.

    http://www.tutorialspoint.com/php/mysql_insert_php.htm

    Please let us know if you will require additional assistance or clarification.