What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form does not accept editing under the advanced designer program

    Asked by Douglas Weller on September 19, 2015 at 09:28 AM

    I login correctly as I have been working with Jotform for years now and do comprehend the system well and is fabulous! However, before I used to be able to edit forms but on this particular one when I get into the form your standard CONTACT FORM appears and NOT my created form and then I cannot get out again and have to close the browser page to quit. Please fix this so I can continue to enjoy your service and continue to recommend you..

    Page URL:

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    JotForm Support

    Answered by BJoanna on September 20, 2015 at 05:04 AM

    If I understood you correctly when you open your form http://www.jotformpro.com/form/50172986293968 inside of Form Builder and Form Designer some other form appears. Is that correct?

    I have logged in to your account select mentioned form and I was not able to reproduce mentioned issue. Correct form appeared in Form Builder. 

    Maybe it was temporarily issue. If you are still unable to edit your form please provide us a screenshot if you are getting some error. Also you try using different browser. Also make sure that you are logged in to your account.

    Let us know if you need further assistance. 

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    Answered by margaritabiz on September 20, 2015 at 07:47 AM
    Thanks for your quick response. After messing around clearing cache and junk and whatever else I could do I managed to get it back to normal so thank you for your comments and efforts on my bealf.
    Best regards,
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    JotForm Support

    Answered by Chriistian on September 21, 2015 at 01:06 AM

    On behalf of my colleague, BJoanna, you are welcome. Glad to hear that it is now working. If you have further questions, please feel free to contact us again.