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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We have about 7 registration payments that never processed via paypal

    Asked by samarac on September 20, 2015 at 01:43 AM

    I payed for the upgrade from the free version, but am still getting warning messages about space, and it appears that the last 7 submissions on the form not only got "stuck" but also appeared not to have processed their payments via paypal either.  You can reach me at 608.567.4157 or jump@alphawebsolutions.net

     

    Thanks,

    Heather

    Page URL:
    http://www.tomahbaptistchurch.com/womensday.html

    Via Submissions jump
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    JotForm Support

    Answered by Chriistian on September 20, 2015 at 10:43 PM

    Hi,

     

    I checked your account and you are subscribed to Bronze Subscription Plan. It seems that your account is fine now. Are you still encountering the warning message regarding free space?

     

    Regarding the last 7 submission on the form getting stuck and not being processed on Paypal, I noticed that you have embedded your form using the script embed method. This issue might be caused by conflicting scripts between your website and the form. Can you try to re-embed your form using the iFrame embed method? To get the iFrame code of your form, you can check this article: Getting the Form iFrame Code.

     

    Do get back to us if the issue still persists.

    Regards.