What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving email notifications to a group email

    Asked by nadiahbmk on September 20, 2015 at 06:10 AM

    Hi there, 


    We have a group email in our company. And so after changing the email address, we did not receive the submissions any longer. The group email address includes several persons in it. 



  • Profile Image
    JotForm Support

    Answered by Chriistian on September 21, 2015 at 12:40 AM



    Are you referring to this form - http://www.jotform.me/form/52168231132445? I checked the form and the Notification email is setup correctly and I noticed you have used 2 Notification email to be sent to 2 users. Are you still encountering this issue? If you are referring to a different form, can you provide us the link of the form in question so we can further check the issue?


    We will wait for your response.

  • Profile Image

    Answered by nadiahbmk on September 21, 2015 at 03:20 AM

    Hi Christian,


    Yes, tha is the form as mentioned. the group email does not receive any notifications, that is why i made another notification email temporarily in the hopes that the first email problem could be resolved. 

    Can it be sent to a group email? 

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 21, 2015 at 04:50 AM

    You can send the Notification Email to multiple recipients by adding the list of the recipient in comma separated value (i.e mail@email.com, mail2@email.com). I tried this on my end, setting up one of my form's Notification email to multiple recipient, and it works fine. Can you try to set it up and see if it will work now?