What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my account is suspended

    Asked by icswing on September 20, 2015 at 06:42 PM

    Please I want my account back .. My work is all down and the forms disappeared because the account is suspended.

    my username is : icswing

     

    I changed my pass but still suspended .. please help it is very urgent

    the email is icswing.conf@gmail.com

     

    my account all and email
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 21, 2015 at 04:41 AM

    Hello icswing,

    I'm sorry for the trouble caused to you. 

    Upon checking your account I found that it's suspended by our anti-phishing system. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities.

    I did check your forms and I can confirm that it's not being used for any phishing activities. I have activated your account now.

    I have gone ahead and activated your account. Do try to sign in to your account and get back to us if you have any trouble.

    Thank you!

  • Profile Image

    Answered by icswing on September 21, 2015 at 05:49 AM

    Thank you very much sir.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 21, 2015 at 07:20 AM

    Hello icswing,

    You are welcome.

    Do get back to us if you have any questions.

    Thank you!