What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I took a look at the email logs and they seem OK - showing that the emails have been sent to your account.
Now what I believe to be happening is that the emails are ending in the spam, trash or bulk email folders. Unfortunately, you will need to check both your email clients and the webmail account to be sure that neither of these different systems had moved the email there.
If you find it, please do set them as not spam, so that they are able to go to inbox and if you have IT department, please do give them the link to this guide: Whitelisting JotMails IP Addresses
Do of course let us know how it goes.