What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PLEASE CAN SOMEONE FROM JOTFORM HELP ME!!!?

    Asked by Anna on September 21, 2015 at 05:11 AM

    Hi there,

    Please can someone look into my account with the email - anna@socialstarters.org.

    I was confused because when I tried to log in a few days ago it said my email address wasn't valid or my password. When I tried to get a new password sent it said email address invalid. Which was very strange as I've used the account for a while now. So what I did was then sign up again without realising, with this email address..

    Now when I log in with my mail address to this other account, obviously none of my forms are there?! Please help me. We use those forms for my work and I now can't access them. I have no idea what happened, but my original account seems to have disappeared. Please help!!!!!

    Thanks,

    Anna

    JotForm My Forms thanks my account can't access
  • Profile Image

    Answered by victor on September 21, 2015 at 11:50 AM

    Hi,

    I was just verifying our records. It seems that you have created 2 account: annamorana10 and annamorana100. The first account (annamorana10) was created with the email: i***o@socialstarters.org. This account contains 6 forms. 

    While the other account (annamorana100) was created with your email and does not contain any forms.

    Please let us know if you require our assistance.

    Regards