What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to access my account

    Asked by htadeu on September 21, 2015 at 04:57 PM

    Pare que fui bloqueados por vocês.

     

    Gostaria de saber o motivo

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    JotForm Support

    Answered by Kiran on September 21, 2015 at 10:19 PM

    I see that the account is autosuspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I see that your JotForm is made in Portuguese and our language translation tool is not updated to scan some languages such as Arabic, French, etc. So, the forms made in these languages are likely to be suspended. To avoid the automatic suspension on such forms, we recommend you to build your forms in English and then use our language translation tool to display it in Portuguese by default. Please refer to the following guide that can help you with this.

    http://www.jotform.com/help/298-How-to-make-your-forms-multilingual

    I have checked your forms and they seems to be normal and clean. I have activated your account and you should be able to see your forms now. Sorry for the trouble caused.

    Let us know if we can be of any further help.