Cant upgrade my account to Professional

  • Profile Image
    pmgweb2
    Asked on September 25, 2010 at 11:28 AM

    Hi

    I've had to create this new a/c as I cannot post on here with existing a/c (username - pmgweb) ....

    I have a Jotform Premium account (User Name pmgweb) which has reached its monthly limit for form submissions. I upgraded the account (or so I thought) directly from an email received from yourselves on 22 September, however this link took me to a Premium Account upgrade page which is the type of account that I already have.

     

    I have tried to log into my account and upgrade from there however the ‘upgrade your account now’ link is broken and takes me to a google search page.

     

    My form submissions are now disabled and I urgently need to upgrade my account – I would be grateful if you could rectify this problem with some urgency to enable me to upgrade my account and remove the submission limit as I have some 70+ forms.

     

    I would be grateful if you could treat this with urgency.

     

  • Profile Image
    aytekin
    Answered on September 27, 2010 at 08:53 AM

    I am really sorry about the problem that prevented you from upgrading and caused your forms to stay disabled. You are a long time Premium user so I increased your limits. You were supposed have grandfathered high limits that was another mistake on our side.

    Thanks for being so patient with us. Your account is fine now but I want you to know we are investigating the issues that caused this situation.