What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms would require the username, and password for my new customer's hosting acct. :-) Cool?

    Asked by fbfist on January 08, 2012 at 04:25 AM

    Hi, love your form builder so far, great job! But before I upgrade I really need to know if I can collect my new customers "Username" and "Password" for thier newly created hosting account, I understand why you monitor such activity, however it is absolutely crucial for me being able to fill the order of my customers. You see, I have them create a new hosting account for them selves, then I go into their account and install the software for them, as it can be a little tricky, and having all the info all in one place and submission is soooo much easier than having to go back and track them down trying to get it from them, so much time wasted, I don't need usernames or passwords for anything else. Just for that, nothing bad I promise, but I wanna stay within the rules. I saw you can, and are "white-listing" some folks under similar situations. Thanks, let me know.  :-)


    P.S. Other form builders are LAME! 

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    JotForm Support

    Answered by mliz on January 08, 2012 at 06:05 AM

    As long as your do not create forms that asks users to log in or use collected information for any malicious internet activities then it should be fine, valid forms can be added to our whitelist. Since you are collecting sensitive information you may want to look into making sure that these data are secured. Here are some additional suggestions to increase the security of your data:



    Feel free to contact us if you have further questions

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    Answered by fbfist on January 08, 2012 at 12:39 PM

    So you are saying to give it a shot? How could a form ask a user to "Log In"? To what are they logging in? I am simply asking users to create a new hosting accnt.  Then give me thier login credentials, trough a few feilds ON the form, so I can finish the job, and my users/ customers never have an issue with giving me such info, I just usually have to e-mail, or call them after the sale, and walk them through the process, etc. Like I said, this would really help streamline my opperation, definately nothing Malicious. :-) Should I just finish the form and then show you? And yes, I know that when/if I upgrade then the date is transferred on a SSL Connection, I will be sure the info is secure. Thanks for the reply. 

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    JotForm Support

    Answered by liyam on January 08, 2012 at 02:05 PM

    Hello fbfist.  Yes, you may go ahead and create your form.  Just in case that our system somehow gets to suspend you, please do contact us and remind us of this thread so that we can work on the process of whitelisting your forms and reactivating your account.

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    Answered by fbfist on January 08, 2012 at 09:33 PM

    Sounds good Liyam, will do, thanks for working with me.