What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Account Suspended

    Asked by Limpid on January 08, 2012 at 08:33 AM

    I have one form in my account and have used it for several months. Recently I build another form for my another webpage. I settled it and saw it run well. But two days later both two forms are disabled!

    Now I'm trying to login into my account and I'm getting the following message:

    Due to terms of use violation, your account has been suspended.
    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.

    I want to know what the matter is and get my account enabled.

  • Profile Image
    JotForm Support

    Answered by liyam on January 08, 2012 at 09:06 AM

    Sorry about this.  Our anti-phishing scanner thought of your form as phishing so it automatically suspended your account.  I have reactivated it just now.  You may log back in.

    If you have other questions or concerns, please let us know.

    Thanks.

  • Profile Image

    Answered by limpidzz on January 08, 2012 at 09:26 AM

    Thank you!

    I appreciate your fast service. It's glad to see my forms work well again.