What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is autosuspended

    Asked by Jeanne henderson  on September 22, 2015 at 09:34 AM

    I got blocked from your website. I coped a template, called you and explain what happened, you restored. I went back in and form was still there. 

    I went to take out the cc information and it knocked me out again. I don't want the cc information. I am a professional travel agent for 26 years. It's not I am trying to do anything wrong. It is more technical ignorance.  I have joined multiple sites but yours was the only one I could navigate. Although it took me days!today is my deadline.   Just take off whatever I can't put on there.i need passport information . Please call and help me out.office number 864-338-1552, cell 864-934-8432. Thanks Jeanne Henderson, all about Travel 864-338-1552.

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    JotForm Support

    Answered by BJoanna on September 22, 2015 at 11:51 AM

    I have checked your account Jeannerice and you account is autosuspended by our phishing filter. When I inspected your forms I saw that you have removed Credit Card fields, but you did not removed text field where credit card word is mentioned.

    Our phishing filter detected credit card word and probably because of that your account is autosuspended and your form are disabled, 

    I have activated your account, but please remove credit card words from your forms to prevent that your account is suspended again.

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by Jeanne henderson  on September 22, 2015 at 12:47 PM
    I am having trouble removing it. I couldn’t even find it because it was hidden on the left side of page in black. But if I click on it it will not let me do anything.
    Jeanne R Henderson
    Certified Travel Consultant
    Senior Certified Destination Wedding Specialist
    Monday-Friday 9am-5pm EST
    Evening and weekend appointments available

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    JotForm Support

    Answered by BJoanna on September 22, 2015 at 01:16 PM

    To remove/change text select that field, then click on Properties option and then on Show Properties.

    Properties window will appear and by clicking on mentioned text you can change it.  

    Hope this will help. Let us know if you need further assistance.