What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PayPal not showing up on my form.

    Asked by LanieAvery on September 22, 2015 at 12:30 PM

    According to the "Payment options", I have already chosen a payment option, although it does not appear on the form.

    I tried to drag the PayPal button to the form, when I got this message.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 22, 2015 at 01:43 PM

    Hello LanieAvery,

    I did check your form and found that you have not added any PayPal payment question. It seems you have added a Purchase Order question which is very much visible in your form. Please check the screenshot below:


    Since it is not possible to add more than one payment question in one form, I would suggest you to delete the purchase order question and then add PayPal question. Please check the screenshot below:


    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!