What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not recieving emails from form

    Asked by acase on September 22, 2015 at 02:23 PM

    Have not received an emails since 11:24 this morning.

    Page URL:
    http://form.jotformpro.com/form/51265243828962

    email delivery
  • Profile Image
    JotForm Support

    Answered by Mike on September 22, 2015 at 03:33 PM

    I do not see any failed emails in your account email history.

    Which email addresses are currently affected?

    Are you having issues with generic email notification or with conditional email notifications?

  • Profile Image

    Answered by acase on September 22, 2015 at 03:38 PM

    Conditional Emails, we had this problem a couple weeks ago and it seems to be happening again, my "Office Copy" email Stopped sending at 11:24 AM and started again 1:41 PM, seems like the emails are starting to take longer to receive and then go down altogether from time to time causing issues for us.

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    JotForm Support

    Answered by Mike on September 22, 2015 at 04:14 PM

    If you provide us with full message headers of some delayed emails, we will try to investigate this issue further.

    You might also consider using your own sending server for email alerts since we do support an SMTP sending option. 

    How to Setup SMTP for a Form

    Thank you.