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    How to send auto-responder email when the form submission is edited?

    Asked by Mikey  on September 23, 2015 at 12:35 AM

    After a form is submitted, the customer sends payment by regular mail.  Upon receipt of the payment, I would like to update the submitted form with payment received and send email to submitter that acts a receipt.

    I included a hidden drop-down field with values:  payment due and payment received.  The default value is payment due upon submission by customer.  I setup a payment received auto-responder.  I then setup a conditional email responder such that email is sent when the hidden drop-down value equals payment received.  

    I receive the submission from customer in the submissions table.  Then I go into the submitted form and change the value of the drop-down to payment received.  I'm expecting the payment received auto-responder email to be sent to the email in the email field on the form.  But it is not being sent.  Why not?

    I'm using the JotForm directly (not embedded in a web page).

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    JotForm Support

    Answered by ashwin_d on September 23, 2015 at 04:45 AM

    Hello Mikey,

    That is because auto-responder email alerts cannot be triggered when the submissions are edited. Please be noted that auto-responder can only be sent when the form is submitted for the first time. 

    You may like to check the following thread where one of my colleague provided an excellent workaround to achieve your requirement: http://www.jotform.com/answers/138953-How-to-send-autoresponder-when-a-form-submission-is-edited 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!