How to solve corrupted file?

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    Gunalan
    Asked on September 23, 2015 at 11:06 AM

    Hi 

    Recently our sharedrive is corrupted due to virus attack, we have tried all the method to repair the file excel and word but unable to find any software which can fix the corrupted file. as i read your messages the issue consider resolve. can i know how to solve the corrupted file? i really need your help?

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    Charlie
    Answered on September 23, 2015 at 11:11 AM

    Hi,

    We can only support users who are using our product which is www.jotform.com.

    In your case, it seems like it is not related in our end, instead it seems related to your shared drive or other software, is this correct? The broken or corrupted excel file mentioned in the previous thread is related to our backend system the converts the data to an excel file. Please contact your software support team or an IT specialist for your specific case.

    If I misunderstood your concern and this is related to JotForm forms, please let us know.

    Thank you.