What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to solve corrupted file?

    Asked by Gunalan on September 23, 2015 at 11:06 AM


    Recently our sharedrive is corrupted due to virus attack, we have tried all the method to repair the file excel and word but unable to find any software which can fix the corrupted file. as i read your messages the issue consider resolve. can i know how to solve the corrupted file? i really need your help?

  • Profile Image
    JotForm Support

    Answered by Charlie on September 23, 2015 at 11:11 AM


    We can only support users who are using our product which is www.jotform.com.

    In your case, it seems like it is not related in our end, instead it seems related to your shared drive or other software, is this correct? The broken or corrupted excel file mentioned in the previous thread is related to our backend system the converts the data to an excel file. Please contact your software support team or an IT specialist for your specific case.

    If I misunderstood your concern and this is related to JotForm forms, please let us know.

    Thank you.