What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Inquire!

    Asked by HRN on September 23, 2015 at 12:42 PM

    I just checked there and my Next Billing Date is on: October 22nd, 2015


    So, I think that the payment have been made correctly. Right?


    I will attach one picture from my account with my billing info.


    Re: Payment Inquire
    JotForm Support Forum<jotform@jotform.com> noreply@jotform.com via amazonses.com 
    9:56 AM (1 hour ago)
    to me
    A new response has been received:
    Answered by Charlie



    I'm checking our records and I see that you did have a failed payment for the month of September. You can check your invoices in the billing section of your account by following this guide: http://www.jotform.com/help/329-How-to-check-invoices. I am currently seeing the last successful payment was in August.

    Please do contact your bank to ask what may have caused the failed payment. Please also follow this guide on how to update your payment method: http://www.jotform.com/help/330-How-to-update-my-subscription-s-payment-method. Your account won't be closed but the subscription will be cancelled and you will be switched to "Free" plan if the system continues to get a failed payment for the month of September.

    I hope that helps. 

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    JotForm Support

    Answered by david on September 23, 2015 at 02:44 PM


    I checked our logs and your most recent payment was indeed received.  You should be all set with your Premium subscription.

    If you have any further questions or any trouble with your account showing as Premium, let us know and we will be happy to help.

  • Profile Image

    Answered by HRN on September 24, 2015 at 05:47 AM
    Excellent. Thank you very much. I appreciate your prompt support.