- HRNAsked on September 23, 2015 at 12:42 PM
I just checked there and my Next Billing Date is on: October 22nd, 2015
So, I think that the payment have been made correctly. Right?
I will attach one picture from my account with my billing info.Re: Payment InquireInbox
x JotForm Support Forum<firstname.lastname@example.org> email@example.com via amazonses.com9:56 AM (1 hour ago)to meAnswered by Charlie
I'm checking our records and I see that you did have a failed payment for the month of September. You can check your invoices in the billing section of your account by following this guide: http://www.jotform.com/help/329-How-to-check-invoices. I am currently seeing the last successful payment was in August.
Please do contact your bank to ask what may have caused the failed payment. Please also follow this guide on how to update your payment method: http://www.jotform.com/help/330-How-to-update-my-subscription-s-payment-method. Your account won't be closed but the subscription will be cancelled and you will be switched to "Free" plan if the system continues to get a failed payment for the month of September.
I hope that helps.
- JotForm SupportdavidAnswered on September 23, 2015 at 02:44 PM
I checked our logs and your most recent payment was indeed received. You should be all set with your Premium subscription.
If you have any further questions or any trouble with your account showing as Premium, let us know and we will be happy to help.
- HRNAnswered on September 24, 2015 at 05:47 AMExcellent. Thank you very much. I appreciate your prompt support.