What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to login

    Asked by Rebecca  on September 23, 2015 at 03:06 PM

    I do not remember ever setting up a user name and password which your system says I have.  I request to reset my password and it says an email is sent but I never get one.  Please help me resolve this, I cannot set up a new account since my email is already in your system and I can't reset the password since I never receive a email in my inbox or junk.


    Rebecca Salo


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    JotForm Support

    Answered by Jan on September 23, 2015 at 06:52 PM

    This form (http://www.jotform.com/52655030257148) is associated to a guest account (guest_52584851288063). It means that you did not registered an account in JotForm. So you can't reset any password because you don't have an account with us.

    Please sign up or registering an account. After that, we can go ahead and transfer this form to the registered account. 

    I also removed your email address from the bounce list.