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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not being emailed when clients request an appointment?

    Asked by esquiresalonspa on September 24, 2015 at 09:09 AM

    I have had several clients in the past couple weeks that have said they submitted an appointment request via JotForm and we have not got an email notification to tell us this. At first we got an email every time to alert us. Is there a reason this is happening? How do I remedy this problem??


    Thank you for your help.


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    Answered by Ben on September 24, 2015 at 12:18 PM

    I took a look at the form and it seems to have an issue in its setup:

    The sender name should be set to some other value, like Full Name.

    Based on our logs it seems that your emails are already being sent since today, but correcting this issue as well will make sure that you avoid other possible issues like having the emails ending up on bounce list, etc.

    Do let us know if you happen to have any further issues Alexis.