Why am I not being emailed when clients request an appointment?

  • esquiresalonspa
    Asked on September 24, 2015 at 9:09 AM

    I have had several clients in the past couple weeks that have said they submitted an appointment request via JotForm and we have not got an email notification to tell us this. At first we got an email every time to alert us. Is there a reason this is happening? How do I remedy this problem??

     

    Thank you for your help.

    Alexis

    Page URL: http://www.esquiresalonandspa.com/#!appointments/con8
  • Ben
    Replied on September 24, 2015 at 12:18 PM

    I took a look at the form and it seems to have an issue in its setup:

    Why am I not being emailed when clients request an appointment? Image 1 Screenshot 20

    The sender name should be set to some other value, like Full Name.

    Based on our logs it seems that your emails are already being sent since today, but correcting this issue as well will make sure that you avoid other possible issues like having the emails ending up on bounce list, etc.

    Do let us know if you happen to have any further issues Alexis.