What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how do I downgrade back to the free account?

    Asked by hillary on September 24, 2015 at 09:15 AM

    our traffic has slowed and we'd like to go back to the free account. 

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    Answered by victor on September 24, 2015 at 11:38 AM


    You may downgrade to a FREE from your My Account Billing page. You just need to click the downgrade button

     In the Cancel Subscription pop-up screen, confirm the cancellation by clicking on the Cancel Subscriptionbutton.
    Please let us know if this helps.