[Bounce List] Why am I not receiving confirmation e-mails anymore?

I have been receiving the confirmation e-mails since we opened the account. 9/17/15 was the last one I got. Since then, we have submitted 5-6 more forms, none of which came through to my e-mail address. I have checked my spam folders and nothing there. I have checked the form settings and it's all the same as it was. While we do have a free account, we are nowhere near our limits for anything, so that shouldn't be causing the issue. The e-mail address noreply@jotform.com is not being blocked by our domain. We use a 3rd party HR company that also have a jotform account, and their form e-mails get delivered to me no problem. 

 

I do have an IT person looking into things to see if maybe something changed on our side, but so far he has not found any cause for this problem. I was hoping there was something you could check on your side. We do not embed the form onto any of our sites. We just use the jotform URL to access the form. 

 

Thanks,

Mike Maxwell

Thank you for contacting us.

Your email address was added to our bounce list due to the following reason:

smtp; 521 Could not deliver message over TLS for domain balb*****.com (Mode: normal)

We have now removed it from the bounce list, so that the email delivery should be restored.

Related guide:

How to remove your email address from bounce list

Please feel free to contact us if you need any further assistance.

Thank you very much. I tested it out and everything is flowing correctly.
Mike Maxwell
Administration Manager
(P) 858-384-5346
(F) 858-715-0066
9401 Waples St, Suite 120
San Diego, CA 92121
mmaxwell@balboamfg.com
[cid:image001.jpg@01D0F6D7.477536D0][cid:image002.jpg@01D0F6D7.477536D0][cid:image003.jpg@01D0F6D7.477536D0][cid:image004.jpg@01D0F6D7.477536D0]
_____________________________________
[cid:image005.jpg@01D0F6D7.477536D0] [cid:image002.jpg@01D0F6D7.477536D0] [cid:image003.jpg@01D0F6D7.477536D0] [cid:image004.jpg@01D0F6D7.477536D0]
Confidentiality Notice: This message and any attachments may contain confidential information. The information is intended only for the use of the individual or entity named above. If you are not the intended recipient of this message, or an agent responsible for delivery of this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message or any attachments, or the taking of any action or omission to take any action in reliance on the contents of this message or of any attachments, is strictly prohibited. If you have received this information in error, please notify the sender and delete immediately.
Please consider the environment before printing this email and/or any attachments.
...