[Bounce List] Why am I not receiving confirmation e-mails anymore?

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    Asked on September 24, 2015 at 04:00 PM

    I have been receiving the confirmation e-mails since we opened the account. 9/17/15 was the last one I got. Since then, we have submitted 5-6 more forms, none of which came through to my e-mail address. I have checked my spam folders and nothing there. I have checked the form settings and it's all the same as it was. While we do have a free account, we are nowhere near our limits for anything, so that shouldn't be causing the issue. The e-mail address noreply@jotform.com is not being blocked by our domain. We use a 3rd party HR company that also have a jotform account, and their form e-mails get delivered to me no problem. 


    I do have an IT person looking into things to see if maybe something changed on our side, but so far he has not found any cause for this problem. I was hoping there was something you could check on your side. We do not embed the form onto any of our sites. We just use the jotform URL to access the form. 



    Mike Maxwell

  • Profile Image
    Answered on September 24, 2015 at 05:42 PM

    Thank you for contacting us.

    Your email address was added to our bounce list due to the following reason:

    smtp; 521 Could not deliver message over TLS for domain balb*****.com (Mode: normal)

    We have now removed it from the bounce list, so that the email delivery should be restored.

    Related guide:

    How to remove your email address from bounce list

    Please feel free to contact us if you need any further assistance.

  • Profile Image
    Answered on September 24, 2015 at 05:47 PM
    Thank you very much. I tested it out and everything is flowing correctly.
    Mike Maxwell
    Administration Manager
    (P) 858-384-5346
    (F) 858-715-0066
    9401 Waples St, Suite 120
    San Diego, CA 92121
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