What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Validator widget: Use custom sender email address

    Asked by teamfear on September 25, 2015 at 02:48 AM


    We are having constant issues with Hotmail and icloud users as these email systems do not like the Email Validator validation email and junks it.  

    I think this would be remedied if we could set a senders email rather than the noreply@jotform.com email default.  

    Is there any chance of providing this option?  It is causing us huge headaches!



  • Profile Image
    JotForm Support

    Answered by Charlie on September 25, 2015 at 05:02 AM


    Unfortunately, the Email Validator widget was designed to send the verification code from our servers, that is why by default you will receive the code in noreply@jotform.com

    I will forward this to our widget team to see if they can add the ability to use a custom sender - this will probably use an SMTP setup. However, please note that this will be a feature request, and I'm unable to guarantee its implementation. But rest assure that our developers are already aware of this. We will update you on this thread as soon as we hear any news.

    For the meantime, you could add a note to your form about Hotmail and iCloud users regarding this issue. You could also try using the XVerify widget, it allows you to automatically verify the email address in a single step.