What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Premium Transfer Error

    Asked by christianw13 on April 19, 2010 at 08:24 PM
    Please fix this billing issue.

    In the meantime, I will have to figure out how to make my form work again after your migration. My client is not pleased. The concept is great but it's worth nothing if it doesn't work reliably.
  • Profile Image

    Answered by christianw13 on April 19, 2010 at 10:45 PM
    I have just upgraded again because I need to have this working and don't have the time to sort the money issue out before I can get upgraded. Please put me on the Premium Plan. I've already paid $9 on April 11, 2010 and I just paid another $9.95 on the new system. Please be so kind and respond. I'm really getting frustrated.
  • Profile Image
    JotForm Founder

    Answered by aytekin on April 20, 2010 at 01:24 AM
    Sorry, fixed this problem and refunded your second payment.
  • Profile Image

    Answered by christianw13 on April 20, 2010 at 03:51 PM
    Thank you. :o)