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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Website URLs with "-" and email addresses are not clickable in the Submissions page

    Asked by leonip on September 25, 2015 at 08:47 AM

    These hyperlinks are not complete and therefore do not work!

    Any idea why?  Thanks.

    Page URL:
    http://www.jotform.com/submissions/51898092406463

    website links dash in link broken link
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    JotForm Support

    Answered by Charlie on September 25, 2015 at 11:05 AM

    Hi,

    I cloned your form and made a test submission on my end. In the email notification I received, the website link and the email address are clickable.

    However, in the submissions page, they are not properly clickable.

     

    You can replace the email field you are using with our default email field found under the Quick Tools section. However, it still won't make the email clickable.

     

     

    Let me forward this to our developers to have it checked. We will update you on this thread as soon as this has been resolved.

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    Answered by leonip on September 25, 2015 at 08:07 PM

    Thank you.  On the other hand, I think the title of this question is not fully describing the problem.

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    JotForm Support

    Answered by alp_deniz on September 27, 2015 at 04:37 PM

    Hello,

    The problem is now fixed. Thank you very much for alerting us.

    Regards

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    Answered by leonip on September 27, 2015 at 10:03 PM

    Not quite!  The email address content has disappeared on email:

    it is available on jotform submission but not clickable!

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    Answered by leonip on September 27, 2015 at 10:09 PM
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    JotForm Support

    Answered by Charlie on September 28, 2015 at 01:39 AM

    Hi,

    Regarding the email address, it did not show in the email notification because the tag you are using is incorrect, possible tat it was from the old field.

    Click "Emails" and edit the notification, in the email template, you'll see that you are using {emailAddress}, but the correct email tag is {emailAddress26}.

     

    But I see that it is not clickable

     

    I will notify again our developer about this and see if it's possible to make it clickable.

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    JotForm Support

    Answered by Charlie on September 28, 2015 at 01:40 AM

    For the other concern regarding the "Phone" field, I went ahead and opened a separate thread for it, that would help us focus on one issue at a time. Please refer to this link instead: http://www.jotform.com/answers/671450. Thank you for understanding. 

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    Answered by leonip on September 28, 2015 at 03:51 AM

    Thank you Charlie!  Once again I forgot to configure the corresponding email templates after modifying/adding field on my form, my fault!  

    It will be nice if the email address is clickable on both the 'submissions' and the email notification/confirmations.

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    Answered by Ben on September 28, 2015 at 05:58 AM

    In my colleague's name you are welcome.

    As mentioned by my colleague, our developer has been notified of this, so as soon as he is able, he will update you in regards to this issue on this thread.

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    JotForm Support

    Answered by alp_deniz on September 28, 2015 at 03:34 PM

    Hello Leon,

    We had trouble deciding if it is better to convert emails to links, so I will avoid making a change for now, if you also don't mind.

    I am happy to hear that rest of the problems are resolved.

    Kind regards

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    Answered by leonip on September 28, 2015 at 08:55 PM

    I could use copy and paste. Thank you for keeping me posted.

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    JotForm Support

    Answered by Charlie on September 29, 2015 at 01:08 AM

    Thank you for understanding. Please do not hesitate to contact us again if you need any assistance or have any concerns.