I need to change an email address for an account

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    ChangeIncCT
    Asked on September 25, 2015 at 10:36 AM

    I keep getting submissions to my form at an old email account . . . .Is there any way to totally remove that email address from your system?  Thanks!

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    Boris
    Answered on September 25, 2015 at 12:21 PM

    I have checked the form email history of your account, and I can see that is sending emails to a different email address than the one associated with your account. You can change the recipient email address of your form by simply editing your form in the Form Builder, and open Setup & Embed > Emails > Notification.

    In the popup that opens, switch to Reply-To and Recipient Settings, and then change the email address that is entered as the Recipient Email.

    You also need to set the Sender Name to ensure that your emails don't start getting flagged as spam by your email software. Please check our guide on How to correctly set up email alerts.

    I hope this helps. Please let us know if you hit any snags along the way, and we will be happy to help.

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    ChangeIncCT
    Answered on September 25, 2015 at 12:34 PM

    Thank you!