What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need to change an email address for an account

    Asked by ChangeIncCT on September 25, 2015 at 10:36 AM

    I keep getting submissions to my form at an old email account . . . .Is there any way to totally remove that email address from your system?  Thanks!

    email Submissions system
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    JotForm Support

    Answered by Boris on September 25, 2015 at 12:21 PM

    I have checked the form email history of your account, and I can see that is sending emails to a different email address than the one associated with your account. You can change the recipient email address of your form by simply editing your form in the Form Builder, and open Setup & Embed > Emails > Notification.

    In the popup that opens, switch to Reply-To and Recipient Settings, and then change the email address that is entered as the Recipient Email.

    You also need to set the Sender Name to ensure that your emails don't start getting flagged as spam by your email software. Please check our guide on How to correctly set up email alerts.

    I hope this helps. Please let us know if you hit any snags along the way, and we will be happy to help.

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    Answered by ChangeIncCT on September 25, 2015 at 12:34 PM

    Thank you!