What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form ID did not match error when submitting the form that is embedded on Facebook

    Asked by snehald on September 25, 2015 at 11:52 AM

    Hello, i have integrated Jotform on my Facebook page, but when i tried to test the form i receive the below mentioned error my facebook page url: www.facebook.com/hsdepune


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    JotForm Support

    Answered by Welvin on September 25, 2015 at 12:13 PM

    I cannot replicate the problem to your form. I was able to submit it without any issues:

    But if the issue persists, please try removing the app and add it again. Please find the "Additional Guide" from the following link on how to remove the app in your Facebook Fan page:



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    Answered by snehald on September 25, 2015 at 12:47 PM
    Hello Yes,
    I tested it again and the form is getting submitted. Thank You for the
    Can you please help me understand if i want to check the leads received do
    i every time have to log into my jotform dashboard n check or will i get a
    automated lead data on my email. If Yes how can i do the settings for the
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    JotForm Support

    Answered by Welvin on September 25, 2015 at 01:54 PM

    You're welcome and that's great to know.

    Your second question has been moved here: http://www.jotform.com/answers/670447