Fields not populated when form is printed

  • Profile Image
    svsforms
    Asked on September 25, 2015 at 02:49 PM

    When my customers complete the agreement we created using JotForm, the boxes that they checked next to each item confirming that the customer agreed to that term does not show up when we print the forms. Hence, we can not verify their selections. 

    If I look in my JotForm Agreements Inbox the items do not show as checked there either. 

    How can we fix that issue?

  • Profile Image
    BJoanna
    Answered on September 25, 2015 at 03:35 PM

    When I clicked on Print form option all entered data were shown.

    Also when I click on edit option on Submission page and then selected Print option all entered data where shown. 

    I have also created PDF report of submission and all entered data were shown.

    Can you please explain in more details when the boxes that are checked are not showing? 

    Looking forward to your reply. 

  • Profile Image
    Byron Bozeman 
    Answered on October 08, 2015 at 07:01 AM

    I think the confusion is coming in when they print. Are you telling me that only the boxes they check off will show on their agreement and the ones that they don't select will not appear on the printed from?

    WhenI look at your PDF above, I do not see check marks next to any of items selected so the check boxes must not show up and only the items they select will show up for print. Is that how that feature works?

  • Profile Image
    Welvin
    Answered on October 08, 2015 at 12:43 PM

    If the form is printed in your website, checked or not checked items should appear in the print result. I just tried it to confirm and it's doing this.

    If you mean the PDF file of the submission, only those checked items would appear in the PDF file. Uncheck items won't show up there. But if you would like to display the question label in the PDF file, you can do it by unchecking "Auto Hide Empty Fields" in the submissions page settings:

     

    Thanks