What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Question about the Paypal Pro app

    Asked by The_Mighty_Optiq on January 10, 2012 at 03:39 AM

    Is there a way I can set a tax rate for the Paypal Pro app?.. I would also like to provide a dropdown for shipping options and make it required.. as it stands I just have a button for shipping and SAY it's manditory but if they don't click it they can still submit it and and I'll be paid for something without the shipping... then if they don't feel liek paying it I have to go through the hassle of giving them their money back.... I want to avoid this... is there anything I can do?

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    Answered by fxr on January 10, 2012 at 07:20 AM

    You should be able to set up 'Tax' and Shipping Rates' on your Paypal account itself. 

    Please review this Paypal help article, the sections on Tax & Shipping rates are about half ways down the page. 

    It wont be shown on your JotForm form during the order process but Paypal can calculate it and add it to the users final bill when the user gets to Paypal to make his payment. 

    Obviously, this is something you should make your form user aware of when he is using your form. 


    Please let us know if you have any further questions.