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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is It Possible to Setup a Payment Failed Autoresponder?

    Asked by rightselection on September 28, 2015 at 07:49 AM

    Hi there,

    I wanted to check if it's possible to setup an email auto-responder that goes out if someone fills a form that is connected to 2checkout payments but does not complete it or if payment fails?

    Thanks

    setup email payment notifier notification autoresponder failed payment pending payment incomplete payment
  • Profile Image
    JotForm Support

    Answered by mert on September 28, 2015 at 08:42 AM

    Hi,

    Yes, it is possible to create autoresponder for your users; at the same time, you can create incomplete payment notification to send your email address too.

     

    To do that,

    1) Click the the payment tool's "Properties" icon, then click to "Show Properties".


     

    2) Set the "Pending Payment E-Mail" value  to "Notifiers and Autoresponders". That's all.

     

    If you stuck somewhere in the process or need extra information, please don't hesitate to contact us.

    Thanks.

  • Profile Image

    Answered by rightselection on October 05, 2015 at 01:32 AM

    Hi,

    Thanks for this information.It is working fine. But when i set to All Emails, It sending both completed and pending payment notifications and autoresponders. So how can i setup an email auto-responder that goes out if someone fills a form that is connected to 2checkout payments but does not complete it or if payment fails.

     

    Thanks.

  • Profile Image
    JotForm Support

    Answered by mert on October 05, 2015 at 03:09 AM

    Hi again,

    I'm sorry to say that; but currently, there is no option like "autoresponder only" on "Pending Payment E-mail".

     

    For the issue you mention, when you set autoresponders for completed and incompleted transactions, your users will receive emails for any cases.

    To explain,

    Notification sends an email to you for every submission, autresponder sends an email to your users for every submission and if you set "Pending Payment E-mail" for "All Emails", it sends email for incomplete transactions to you and your users.

    So, if you don't want to send email  to your users for completed transactions, you can delete autoresponder. In this scenario, they will get email only when their transaction fails.

     

    I hope this method will work for you. If you have more questions, please let us know.

    Thanks.

  • Profile Image

    Answered by rightselection on October 06, 2015 at 04:37 AM

    Hi there,

    Thanks for your reply

    I understand this and am ok with this but the issue now is that even my completed payments are getting the payment pending email. This shouldn't be, right? 

    You mentioned a payment failed auto-responder...how can we utilize that?

  • Profile Image
    JotForm Support

    Answered by Jan on October 06, 2015 at 05:37 AM

    On the Payment Integration field, please click the "options" icon and then select "Show Properties".

    The Properties window will pop out. Click the dropdown beside the "Pending Payment E-mail". Select "Notifiers Only" if you want to receive an email about the incomplete payment. You can select "Notifiers and Autoresponders" if you want your users and yourself to receive an email about the incomplete payment.

    Hope that helps. Thank you.

  • Profile Image

    Answered by rightselection on October 06, 2015 at 06:24 AM

    Hi there, 

    You haven't answered my question

    I understand how that option works - what I'm asking is why people who complete payments are also getting the pending auto-responder. They shouldn't right?

  • Profile Image
    JotForm Support

    Answered by Jan on October 06, 2015 at 07:21 AM

    Is this the form you're working with? (http://www.jotformpro.com/form/52722174561958)

    I cloned that form and I found that there 2 auto-responders configured. One of them is the "Pending Payment Autoresponder". 

    It is the reason why the users receive the "Pending Payment Autoresponder" email even for completed submission. These emails are triggered for every completed form submission, 1 notification and 2 autoresponders. You can just delete that autoresponder.

    Thank you.