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    We Can't Get Notification Emails

    Asked by vira@virayatcilik.com on September 28, 2015 at 09:36 AM

    Dear all,

    For some days we can not get notification emails to our company mails.

    Can you help?





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    JotForm Developer

    Answered by mert on September 28, 2015 at 10:12 AM


    Your two email addresses "vira@virayatcilik.com", "yelkenokulu@virayatcilik.com" had jumped in the bounce list. That's why you didn't get the emails. Now, I fixed the issue, you should be fine by now; but it could happen to you again. To prevent this issue:


    For the email address "vira@virayatcilik.com",

    Our email provider has defined the reason as soft-bounce. A soft bounce is an e-mail message that gets as far as the recipient's mail server but is bounced back undelivered before it gets to the intended recipient.

    While there are many reasons an email address may soft bounce, below are some common reasons this could happen:

    - Mailbox is full (over quota).

    - Recipient email server is down or offline.

    - Email message is too large.


    For the email address "yelkenokulu@virayatcilik.com",

    The reason has defined as smtp 550 error. To prevent this error, you need to white-list our domain names from your email service provider. Below, you can find the detailed information about it and preventing bounce list.



    Last but not least, whenever it happens to one of your email addresses, you can remove your email address from bounce list by yourself. By following the tutorial from the link below, you can do it easily:



    I hope these solutions will help you. If you need further assistance, please let us know.

    Have a nice day.