Form URL pasted is directing to an incorrect form

  • Profile Image
    Asked on September 28, 2015 at 11:41 AM

    When I paste the link for one of my forms into an email, the link looks correct, but then you hover over the link, the actual destination is incorrect and when clicked on, leads to a different form.  The recipient of the email must copy and paste the link into their browser in order for it to go to the correct form.

  • Profile Image
    Answered on September 28, 2015 at 12:14 PM

    I can see that these are 2 different forms.

    PPI Form - Phoenix (
    PPI Form - LNG/CHY (

    Are you directly pasting the link to an email message? Can you please try to paste the correct form URL again. It is possible that you just changed the text of an existing link and then paste the URL. Please delete the whole "Link: ...." element and then add it again with the correct link.

    If it is still the same, then highlight the URL and then click the "Link" button in your email editor then paste the correct URL. Here in the forum the edit link icon looks like this:

    Hope that works. Thank you.