What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Submission using Submit Button is not Responsive

    Asked by djoost on September 28, 2015 at 01:11 PM

    Hi there, 

     

    I was working with someone from JotForm support a while back on this issue but that person stopped responding. On the last page of my form when I click "submit" the page flashes another submit button right above it but does not refresh to the confirmation page. If I move fast enough to click the submit button that appeared the form will submit. Any help would be appreciated. 

     

    Thanks,

    Dustin

    Page URL:
    http://form.jotform.us/form/50776090561154?

    Screenshot
    online form refresh does not work work
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 28, 2015 at 01:56 PM

    It seems to me that you are having trouble getting your form to submit properly and that you had a similar issue but it was never fully resolved and has come back again.

    I found this thread here https://www.jotform.com/answers/616581-Technical-Issue-with-a-Survey#2 where you had David helping you and he responded to you last but never got a reply back after that so it seems we lost communication with you there if that was the original issue possibly.

     

    Anyhow, I tested this and found your form does appear to be a little slow but I was able to get it to submit. However, I did notice that it took a few clicks before I was able to get the submit to work.

    I think there is something else interfering with this on your form but please allow me some time to investigate the issue further as you have a very long form which may take awhile. We will respond back to you about this problem as soon as we can.

     

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    Answered by StrawberryDesi on January 25, 2016 at 12:39 PM

    Hey djoost ,did you every get your problem fixed? I am currently having a problem with my Submit button.  Please let me know.
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    JotForm Support

    Answered by BJoanna on January 25, 2016 at 03:49 PM

    @StrawberryDesi

    I have moved your question to separate thread and we will provide you an answer there shortly.

    http://www.jotform.com/answers/755472